Return and Refunds
Only!! Yes!poho’s paid member guests are eligible for refunds & have 365 days from the date of purchase to return the Product.
The following conditions, however apply to products that are eligible for a return:
Make sure the merchandise is in its original packaging, and place it in a shipping box. Attach the label to the sealed box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.
For the vast majority of returns, we provide a Gift certificate which you can avail for later purchase and avail any additional discounts in addition to your Gift certificate. However, there may be times when you require amount to be credited to your account and it takes about 10-45 Business Days for us to get your package at our fulfillment center, inspect your return, process it into inventory, and complete your refund. In addition, you may be charged restocking fees of up to INR400, which will be explained at the time of Refund. However, should you avail Gift Certificate, we will waive off the Re-stocking fees and the entire amount of Refund can be used as Gift certificate.
If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.
Yes!poho’s non-members (members who have not paid membership) may be eligible for exchange based on the following conditions: